Good to know
Local tax: Euro 1.50 per person (from the age of 15) per day (not included).This is added to your bill when you are definitely here. It cannot be pre-paid for.
Dogs: we offer 2 rooms, where dogs are welcome for a fee of €15.00 per day and dog (without food). We would kindly ask you to make a reservation for the dog in advance. Please bring a dog blanket or a dog basket with you for your stay. There are no other pets allowed. Please note that out of consideration for the other guests and for of hygienic reasons, dogs are not allowed in the restaurant, on the lawn, at the pool-side or in the spa area.
Prices for children: children's prices are according to accommodation in a double-room, studio or suite with two full-paying adults. On request we gladly put a cot in your room (€ 00.00 in summer and € 25.00 once in winter).
"Herzkinder" (heart children) is an Austrian organisation for families with children with heart diseases. Our hotel is a "Herzkinder" partner hotel.
Check-in & out: your room will be available from 3pm on your day of arrival and until 11am on the day of departure. If you should arrive earlier we offer a snack at our lunch buffet to shorten your waiting time. If you should arrive after 6pm, please inform us in advance. On the day of departure your gourmet full-board ends with the breakfast buffet.
"I'll have another duvet day!" Every extension day through booking a summer package for only €72.00 per person/day.
Rooms: the 26m² rooms are not bookable with children, because these rooms are only equipped with sitting sofas and no sofa beds. We also offer rooms, where the beds can be separated when twin beds rather than a double is required. Please advise us at time of booking.
Single rooms in winter available on request.
Massages: massage appointments that were not kept, will be charged at full price or massages within package deals will be considered as having been taken, except with prior cancellation up to 10am.
During summer we gladly pick you up at the railway station.
Rooms with breakfast:
During summer: please take a look at our summer price list.
In winter: minus €15.00 per adult/day from the regular day price.
Please cancel your dinner by 10am if you decide to dine out. In case of a later cancellation we will charge the regular day price.
Advanced payment is required to secure a reservation: for a secured reservation, we ask you for an advanced payment of € 200.00 per room and € 400.00 for suite/family apartment. This should be transferred into our account through international/European bank/internet transfer:
Steiermärkische Bank und Sparkassen AG
Payment options: cash, maestro, KK Mastercarda and VISA. T/T in advance accepted.
Maestro: please check for the limit (regular limit in most cases €1,100).
Stress-free check-out: we accept the whole payment for your stay in advance via T/T.
Please note: we do not accept credit cards with package deals or last minute offers.
Ski pass purchase at the hotel: starting from 2-days tickets and upwards you can buy your ski pass conveniently at the hotel's reception. Please note that ski passes can only be paid for in cash or with your maestro card, bank debit card.
Dear smokers: Thank you for smoking outside the hotel for our health. Because of the new Austrian no-smoking laws, the Rohrmooserhof Hotel has been totally smoke-free since 1.7.2010. For our smokers we have installed outdoor ashtrays on our terrace as well as on every room balcony.
In the event of cancellation, Austrian hotel guidelines will apply – this means:
Up to 3 months prior to the agreed-upon arrival date, no cancellation charge will be applied.
From 3 months up to 1 month prior to arrival, we will assess a cancellation fee equivalent to 40% of the price.
From 1 month up to 1 week prior to arrival, we will assess a cancellation fee equivalent to 70% of the price.
In the event of cancellations later than 1 week prior to arrival, we will assess a cancellation fee equivalent to 90% of the price.
Early departure or late arrival: in both cases we will charge the total price.
Travel insurance: what if suddenly I am not able to come? We recommend a cancellation insurance, to save you the above costs. You can take out the insurance conveniently and easily online – European travel insurance.
All prices on this site are EUR, price changes reserved.